Back Office Assistant

Full job description

Job Responsibilities:

• Data Entry & Record Maintenance
• Accurately input and manage data in internal systems and databases
• Maintain and update records, documents, and files systematically
• Documentation & Reporting
• Prepare daily/weekly/monthly reports as required by the management
• Assist in document verification, scanning, and filing processes
• Email & Communication Handling
• Draft and respond to internal and external emails professionally
• Coordinate with different departments to ensure timely flow of information
• Administrative Support
• Provide support for administrative tasks such as scheduling meetings, managing files, etc.
• Assist with procurement and logistics documentation
• MIS and Excel Work
• Create and maintain MIS reports using Excel (VLOOKUP, Pivot Tables, etc.)
• Analyze and interpret data to support business decisions
• Customer Support (Non-voice/Back-end)
• Handle customer queries via email or chat (if applicable)
• Escalate complex issues to the concerned department
• System and Software Usage
• Use office productivity tools (MS Office – Word, Excel, PowerPoint) efficiently
• Familiarity with CRM/ERP systems is a plus

Key Skills Required:

• Strong written and verbal communication
• Proficiency in Microsoft Office Suite (especially Excel and Word)
• Good typing speed and accuracy
• Attention to detail and ability to multitask
• Positive attitude and team player

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person